Active listening involves quizlet2/20/2024 ![]() ![]() They pay attention, summarise, and provide positive feedback The aim is to learn about your counterpart by asking open questions and showing you’re truly hearing them.Ħ. When you understand someone so fully-and that individual knows that you understand them-and you have the ability summarize their thoughts completely, they have no choice but to respond with that’s right and this builds camaraderie and trust. In this approach, you’re not driving for a yes. In the book Never Split the Difference: Negotiating as If Your Life Depended on It, Chris Voss speaks to his version of this concept he’s dubbed as ‘tactical empathy’, where in conversation you show you’re listening by repeating back to them. Some examples of leading questions may be “What other alternatives have you considered to X?” or “How do you envision your career-changing once you do Y?” Instead, they avoid close-ended questions and employ open-ended ones, using broad queries to guide their mentees to discover solutions for themselves. So let’s dive in and become better active listeners.Īctive listeners are rarely happy with a “yes” or “no” answer. With practice, active listening can become an invaluable tool for creating meaningful conversations and relationships and ultimately, makes you a more empathetic person. It involves being more mindful of others’ words and body language, responding in a way that shows you’re truly listening and understanding – and it involves asking questions to gain further insight into thoughts and feelings. Luckily, this is a skill that can be developed with practice. It does wonders in building trust and respect between people as demonstrates the listener is truly engaged in the conversation and is taking the time to understand the speaker’s perspective. It can assist in creating a safe space for the speaker to express themselves, and it allows the listener to gain a better understanding of the speaker’s thoughts and feelings. It’s an important life skill to have in any relationship, whether it is with a friend, family member, or colleague. Rather than just responding to the words, active listeners make sure that they truly understand what the speaker is communicating. Active listening involves paying attention to what is behind the words the speaker is saying – their feelings, emotions, and concerns. It involves focusing on what the speaker is saying, as well as their intonation, body language, and facial expressions. At the core of it, active listening is a communication technique that involves more than just hearing the words the speaker is saying.
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